Skills
| Language/Technology |
: LWC, Apex, SOQL, SOSL, PL/SQL, Core Java |
| Tools |
: Salesforce, Siebel |
| Domain |
: Customer Relationship Management, Service Cloud |
| Product |
: Salesforce, Siebel: SRM, Oracle EAI |
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Professional Experience
|
Dell International Services
| Role |
Senior Salesforce Developer |
| Period |
16/11/2015 - Present |
| Technical Skills |
Salesforce Apex, Lightning Web Components, Siebel EIM |
| Description |
Currently working as a Salesforce Lead in the project that
involves end to end implementation of Salesforce knowledge in moving from Legacy CRM to Service Cloud Salesforce. |
| Responsibilities |
Building Lightning Components using LWC.
- Includes different migration projects as well as supporting the business users in their issues.
- 4 years of work experience as a developer in Salesforce - Classic and Lightning.
- Developed Apex Classes, Triggers and Test classes, Flows,
Process Builder for various functional needs in the application.
- Proficiency in Salesforce administrative tasks like creating profiles, Roles, Users, Page Layouts, Email Services,
Approval Process, Workflows, Validation Rules, etc.
- Worked in service cloud project which involved Case Management,WorkOrder.
- Involved in Salesforce application setup activities and
customized the apps to match the functional needs of the
organization.
- Currently working in transforming legacy CRM to Salesforce
- Hands On experience with Salesforce query language-
SOQL, SOSL and DML operations
- Hands on experience with declarative programming using
workflow rules, Process Builder ,Approval Rules,Email
alert and outbound messaging
- Designed,developed and deployed Apex triggers,Apex
classes, Lightning components, controller and Test
classes for various functional needs in the application
- Experience with Agile software development methodologies.
- Worked in end to end migration of data from legacy CRM
to Salesforce using DELL BOOMI.
|
|
Tata Consultancy Services
| Client |
Thomson Reuters Holdings Inc. |
| Role |
Developer |
| Period |
07/03/2014 - 14/10/2015 |
| Technical Skills |
SIEBEL EIM,SQL,PL/SQL |
| Description |
As part of different migration projects and other adhoc requests
from client we use SIEBEL EIM for the bulk data changes. |
| Responsibilities |
- Worked in Siebel development as Siebel EIM developer.
- Worked for the B2CC Migration project of Thomson Reuters.
- Worked in the Indian Billing Currency Change Project of
Thomson Reuters.
- Developed the EIM scripts for the Customers Data
Management teams and users to implement the changes efficiently in Siebel.
|
|
Thomson Reuters
| Client |
Thomson Reuters Holdings Inc. |
| Role |
Developer/Support Analyst |
| Period |
14/10/2011 - 06/03/2014 |
| Technical Skills |
SIEBEL: CRM and Salesforce CRM |
| Description |
SIEBEL/EAI functional Analyst.
TRUST (TR Unified Sales Tool): The sales process used in Thomson
Reuters using Salesforce CRM. This system is integrated with Siebel
though an EAI middleware amongst other integrations. |
| Responsibilities |
Involved in:
- Approval process for the Lead and Opty management process.
- Part of EAI 11G Release in Thomson Reuters.
- Worked for the Production Support for Sales Force which includes the
Account and Opty Management.
- Worked for the Production Support of Siebel/EAI which includes
ensuring of proper flow of order to Cash process.
- Worked for Production Support for Eikon (Thomson Reuters
permissioning tool)
- Worked in the middleware EAI(Enterprise Application Integration) and
raised the defects in the application.
- Analysis of new business requirement.
- Enhancement and maintenance of Siebel/EAI based applications
- Proposing and implementing new Efficiency Ideas for Process
Improvement of the system.
- Meet the SLA for all incidents we work.
- Production Release.
- Corrective and preventive actions, casual analysis as per problem
management meetings.
- Team Meeting and Performance Reviews.
- Knowledge Transition of new Applications.
- Handling of various problem incidences that arises during processing.
- Analyzing the problem to identify the root-cause of the problem.
- Debugging , Error-Fixing and Resolving the problem incidences.
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